eBay Customer Service & Feedback Management
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Turn your buyer trust into better sales performance
eBay stores are 50% about product and order management, and 50% maintaining your reputation. One delayed response and a single negative feedback can damage your seller performance and visibility, costing you real sales. Logiluxe’s team helps you protect your reputation by boosting your feedback stores and improving customer trust.
Feedback is Your Ultimate Growth Engine
- 90% buyers check seller ratings before making a purchase
- eBay’s Cassini engine uses DSRs & seller feedback as part of its ranking algorithm
- Negative or lack of feedback damages your trust and can even limit your selling privileges
Common Roadblocks eBay Sellers Face
- Negative or unfair feedback that drags down ratings
- Buys not leaving feedback at all
- Slow responses often lead to higher defect rates
- Unclear feedback revision processes
- Disputes escalating to eBay support instead of being resolved early
- Struggles with maintaining top rated seller status
Our eBay Feedback & Customer Service Solutions
Get complete customer support to protect your reputation and boost buyer trust
Feedback Monitoring & Response Management
Your feedback profile affects your eBay reputation greatly. We keep a close eye on every comment buyers make and respond to them promptly to transform potential complaints into positive experiences.
Customer Communication Support
Slow or a lack of replies infuriates buyers the most. We manage all buyer communications to maintain your trust and keep defect rates low to maintain your top rated seller status.
Seller Performance Protection
eBay’s Cassini algorithms keep track of metrics like late shipments, order cancellations, and defect rates to update your seller level. We monitor all those closely and suggest improvements so your account stays in good standing.
Negative Feedback Handling
One negative feedback can tank your rankings faster than you think. Therefore, our team engages with buyers to resolve issues and file disputes if their feedback violates eBay’s policies. Many of our clients have seen their negative feedback rates drop by up to 70%.
Feedback Generation Strategies
Many buyers don’t leave feedback unless you entice them or make it easy. Our team makes effective strategies, like follow up messages or packaging inserts, to encourage positive feedback and reviews.
Compliance & Policy Guidance
eBay’s feedback and performance guidelines change every other month, and many sellers only find out when it’s too late. Our eBay experts keep tracking new updates to make sure your store aligns with eBay’s standards.
Why Logiluxe?
10+ years, 50+ global clients, and feedback scores that speak for themselves.
At Logiluxe, we treat your reputation like our own. Our global clients see up to 40% more feedback activity and 70% less negative feedback within the first three months.
Clients Testimonials
What Our Clients Say About Us
I’d recommend anyone, any day, to let Logiluxe handle their eBay store. We’ve seen steady improvements over the past 2 years. They legit feel like part of our team now.
Marcus Nguyen
VP Marketing
Good Quality
Logiluxe’s team is absolutely amazing! We went through the entire eBay basically from zero to perfection and they did a great job. I would highly recommend you to work with them. Trust me, you’ll be impressed.
Daniel Rivera
Head of Customer Success
Good Quality
What a great agency to work with. We are so lucky to find these smart dedicated hardworking teammate…!
Maya Patel
SEO Manager
Good Quality
Popular Skills
Frequently Asked Questions
Yes, eBay’s Cassini search engine highly values customers when ranking listings. If you have a high rate of negative feedback or unresolved complaints, it can lower your visibility even if your listings are well-optimized. However, we can help you maintain a high search ranking by resolving negative feedback and encouraging positive reviews.
We try our best to resolve issues before they escalate, but if a case does reach eBay, we know how to prepare the right documentation, timelines, and communication history to increase your chances of winning the dispute.
Yes, we can help with that if it falls in eBay’s official removal criteria, like policy violations or clearly inaccurate feedback. For everything else, we try to resolve the issue with the buyer directly and guide you through the feedback revision process. In most cases, this turns unhappy buyers into satisfied ones and improves your overall rating.
Absolutely, we have had a couple clients who faced account restrictions after repeated policy violations or negative feedback and helped them get their accounts back. In such cases, we provide you with a full store audit, draft appeal communications, and create a plan t o rebuild your seller performance metrics to earn back eBay’s search engine’s trust.
From our experience, most buyers don’t leave feedback unless prompted. Therefore, we implement gentle methods like timely post-purchase messages, proactive issue resolution, and order follow-ups that naturally increase the rate of positive reviews. Most of our clients see 30-40% more feedback within 2-3 months of using our eBay customer support services.
